1. Lead time

The completion or installation date we have quoted is our best estimate of when your order will be completed.

NOT A PROMISE sometimes backorders do accur. We will do our best to complete your order as quickly as possible

pending availability of slabs.



2. A job site is ready for template when

All necessary appliances including cook top, down draft,
stove, sink, dishwasher or any other pertinent items are on site. Any item that requires a cut
in the store will be taken (if necessary) at the time of the template and returned at the time of installation.
If GNM has to make an additional trip to the job site due to the job site being
unprepared to complete some work at the site, additional fees may apply.



3. Viewing and Approving Your Slabs
Your slabs should be viewed and approved before template and before we start fabricating.
Materials from outside of our shop MUST be approved and placed on hold with the
supplier prior our order for your slabs. GNM will hold your slabs until time of fabrication.



4. Template
The home owner or (designated decision-maker over the age of 18) MUST be present during the entire templating process.
This person will have to answer questions in regards to seaming, corner radius, overhangs and "special designs"
on island, etc; therefore it is recommend that this person is familiar with the project. 



5. Pricing
We have priced your order based on measurements that you have provided. If field
measurements are different, we will adjust accordingly.



6. Appliances
All appliances (including dishwasher, stove (cook top), floor to ceiling cabinets and refrigerator), MUST be in place
at the time of template. We are not responsible for the moving of appliances, furniture or personal items stored
in the cabinets. If it's necessary for our templators / installers to move appliances, furniture or personal items stored
in cabinets we will NOT be responsible for damages.



7. Removal of old tops (demolition)
Installation of countertop does not include removal of old tops unless agreements have been made for us to do so.
If we are installing your new top in an existing kitchen, there may be unfinished areas of your wall or cabinets that will be 

exposed and/or covered by your new top. We DO NOT finish these areas. If we do a demolition of an existing countertop,

If there is a mirror (bath area) which has to be remove, the owner has to removed that mirror. If the owners want us to 

remove it we are not responsible for the mirror if it breaks and we do not install it back. This is the customer responsibility.



8. Plumbing and wiring

These are not included in any installation. We are not plumbers or electricians. We can not disconnect your sink when removing old tops and we are NOT responsible for any leaks or damages. We will NOT disconnect sink or cook tops. Under-mount applications

will be cutout, polished and drilled to, accept mounting brackets. Cutouts for drop in sinks and cook tops will be 

completed at the job site and dusting is to be expected.



9. Installation

The home owner or (designated decision-maker over the age of 18) MUST be present during the entire installation process.​

 ​

10.  Incidental damage

Final wall preparation (painting, wallpaper, etc) should NOT be completed at a installation if it is possible.

Care will be exercised during the countertop installation, however scrapes, punctures or digs are possible which are incidental damages and are customer's responsibility to repair.



11. Seaming 

Placement of seams is the discretion of the fabricator, and will be visible to the eye or touch. Color coordinated epoxy will be used

to form the seam and blend in with the countertop. Even though a customer is consulted with regards to the seam location, the fabricator reserves the right to adjust if needed.



12. Installation Approval 

After the product has been installed the customer or (designated decision-maker over the age of 18) MUST be present to inspect the condition of the countertops. At the installation a customer approval form will be provided, which will be asked to sign, confirming the satisfaction with the quality, fit and damage free condition of countertop.



13. Clean-up

Installation of countertop is a construction process and residual dust should be expected. The customer may want to cover areas 

to contain the dust to the construction area.



14. Warranty

We at GNM Stone Designs provides a 10 year warranty on our fabrication and installation of your countertop, We do not cover damages caused by customer (such as dropping something on the counter, scratching counter, hitting countertop and etc.)